Lash Emoji App FAQ

Thank you for downloading the Lash Emojis app! If you are experiencing issues using the lash emojis or installing the keyboard, please troubleshoot using the FAQs below. Didn’t find what you were looking for? Feel free to email customerservice@lashaffair.com or
call (800) 608-2420.
 

How do I download the Lash Emojis keyboard?

Simply click this link or search ‘Lash Emojis’ in the App Store (currently only available for iPhone) and install the app. When you open the app, you’ll need to enter your email to create an account and move to the install screen. After tapping ‘Install Lash Emojis’, you’ll need to navigate to Settings → General → Keyboard → Keyboards → Add New Keyboard and select Lash Emojis as your new keyboard.


 
When you add the keyboard, our Lash Affair Sticker pack will automatically be added to your messages. You can use these with the emojis or separately!

 

I'm texting with a friend using the emojis and all they see is a bunch of symbols. What's going on?

While non-users can see the stickers, they cannot see the lash emojis. Instead, they will see a set of symbols like the screenshot below. There's nothing wrong with your phone or theirs, they simply need to download the Lash Emojis app so they can enjoy the fun right along with you!
**The app is currently not available for Android users. Android phones will be unable to see emojis at this time.**

 


 

The emojis are overlapping when I use more than one line of text

This is a known issue and we are working to resolve it. A fix will be included in the next update!

I use Messages on my desktop and can't see the emojis.

Currently, the Lash Emojis app is available only on mobile. You'll be able to text emojis as long as the app is installed on your and the recipient's phone, but the emojis will not display on the desktop version of Messages.

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