Recruiting and hiring the best employees for your lash salon can be tough, especially if you’ve just lost an unhappy lash artist who took clients with them. As a result, morale (and business) may be down. This makes it even more crucial to ensure that your new hire feels welcomed in addition to them being a perfect fit for your team. Luckily, we have a few tips to make sure that your new lash employee succeeds in their new role.
1. Prep Your New Employees Before Their First Day
It’s important that your new hire understands the ins and outs of your business before ever stepping foot into your lash salon, which is why you should start the employee onboarding process as soon as possible. Create fun, engaging, informational content (i.e., videos, PowerPoints) that explains your business processes, core values, and employee expectations.
This should make your new lash artist feel both enthusiastic and knowledgeable about their role in your lash business.
2. Warmly Welcome New Employees
First impressions are just as important for new employees as they are for new clients. Starting a new job can be intimidating, so you want to make sure that they feel as comfortable as possible on their first few days on the job.
For their first day, make them feel welcomed with things like a welcome sign, balloons, or even a small gift. Get to know them by taking them out to lunch and planning team outings within their first week.
3. Ask for Suggestions That Can Improve Your Lash Business
If you really want to make your new employee feel welcome, ask for suggestions or ideas they may have for your lash business. Since employees don’t always speak up about what’s going on at work, this will help set the tone for an open, honest employer-employee relationship right from the beginning. Plus a fresh, new perspective is always helpful and could potentially offer insights that you may have not thought of before.
4. Set Your New Employee Up with a Mentor
Setting up your new lash artist with a mentor or work buddy will help them transition into their new role as smoothly as possible. In addition to learning the ropes from a veteran employee, your new hire may also pick up some tricks and tips to improve their lash work.
Having a mentorship program for your lash business will help your new lash artist shine both in their working relationships and client relationships. It’s truly a win-win for everyone!
5. Work with Your New Employee to Create Goals for Their First Week, 30 Days, and 90 Days
In addition to proper onboarding and mentorship, you should be working with your new employee to create both short-term and long-term goals.
Your new employee should have long-term goals for their first month, 90 days, and even a year or their employment. These goals should detail what they would like to accomplish personally and what you would like them to accomplish professionally as well. On the other hand, short-term goals are just as important — whether it's simply completing training or getting to know each of their colleagues. Additionally, these goals should include a self-evaluation and an employer evaluation to monitor their progress.
6. Remember to Always Put Clients First
An unhappy lash artist leaving could potentially take business with them, so it’s important that your new hire is happy from the get-go. A big part of this is ensuring that their existing clients' transition goes just as smoothly as the lash artist's. Since your new lash artist will most likely be bringing their existing clientele to your salon, making their clients feel welcomed is just as important!
Watch Your Lash Business Thrive
Implementing these six tips will help you retrain your employees and ensure that everyone is positively adding to the growth of your lash business. For even more training tips for your salon, watch our video What Does Training Look Like at Your Salon?.
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