GENERAL SHIPPING DETAILS
Lash Affair® reserves the right to ship orders via the United States Postal Service (USPS), UPS, or FedEx at any time, at its discretion. You will receive an email confirmation when your order has been shipped with the tracking numbers attached.
Lash Affair® is not responsible for lost or stolen packages. If the incorrect shipping address is provided, the client is responsible for paying all extra shipping costs.
Subscription orders shipped within the United States will receive FREE USPS First Class shipping*. All other shipping charges will automatically be determined by our USPS Shipping Calculator.
*Hawaii, Alaska and International shipping are subject to increased charges
SHIPPING + DELIVERY TIMES
Orders placed Tuesday - Friday before 2:00 PM MST will ship the same day. Orders placed after 2:00 PM MST on Friday, as well as weekend or holiday orders*, will ship within 24 hours of the following business day.
USPS First Class Mail or Package:
24 hr lead time + 2 to 8 business day delivery window
24 hr lead time + 1 to 5 business day delivery window
Expect delivery delays due to record high volumes of e-commerce order, COVID-19 closures, and extreme weather events.
*Orders placed on weekends (Saturday or Sunday) and orders placed on Federal Holidays (also including Thanksgiving, Christmas Eve, and New Year’s Eve) will be processed on the next business day following the weekend or holiday(s).
RETURNS + EXCHANGES
It is our mission at Lash Affair® to ship products and provide services of only the highest quality. Due to issues of hygiene, Lash Affair® cannot accept product returns after the original packaging has been opened.
Returns and exchanges of unopened, resellable products (excluding adhesive)* are accepted within fourteen (14) days of the date on the original purchase receipt. The buyer will be credited with his or her purchase price, minus the shipping cost and a $5 restocking fee. Even exchanges of unopened/unused products may be authorized within fourteen (14) days of the date on the original purchase receipt. In the event that a return or exchange is desired, please click here.
*If an adhesive is not performing properly within the 14-day return window and it is determined by our team to be a product issue, a refund or gift card will be rewarded with no return necessary.
Be aware that auto-ship is available for most of our products through recurring subscriptions. When selecting “subscribe and save”, please make sure you're committed to that designated subscription, as we Do Not accept returns for any subscription orders.