Official Notice from USPS: The United States Postal Service (USPS) has revised its service standards for certain First-Class Mail items, adding one to two additional days for mail traveling longer distances. These changes take place beginning October 1, 2021.
GENERAL SHIPPING DETAILS
Lash Affair® reserves the right to ship orders via the United States Postal Service (USPS), UPS, or FedEx at any time, at its discretion. You will receive an email confirmation when your order has been shipped with the tracking numbers attached.
Lash Affair® is not responsible for lost or stolen packages. If the incorrect shipping address is provided, the client is responsible for paying all extra shipping costs.
Subscription orders shipped within the United States will receive FREE Economy Shipping. All domestic shipping charges will automatically be determined by the shipping carrier's Shipping Calculator*.
*Hawaii, Alaska, and International shipping are subject to increased shipping charges.
SHIPPING + DELIVERY TIMES
Orders placed between Tuesday - Friday before 2:00 PM MST will ship within 24 business hours. For orders placed after 2:00 PM MST on Friday, as well as weekend or holiday orders*, shipping time and the carrier used will vary based on the shipping address and the shipping method selected during checkout. These are the expected delivery times for each shipping method which is applicable to orders placed within the United States*:
Economy: 5 to 8 business day delivery window after shipment
Standard: 3 to 4 business day delivery window after shipment
Express: 1 to 2 business day delivery window after shipment
All of the above-listed delivery windows times are "typical" and don't account for natural disasters, i.e.; inclement weather, or changes in carrier shipping policies due to the ongoing COVID-19 restrictions and mandates.
*Orders placed on weekends (Saturday or Sunday) and orders placed on Federal Holidays (also including Thanksgiving, Christmas Eve, and New Year’s Eve) will be processed on the next business day following the weekend or holiday(s).
*Hawaii, Alaska, and International shipping are subject to longer delivery windows of up to 30 business days after shipment.
RETURNS + EXCHANGES
It is our mission at Lash Affair® to ship products and provide services of only the highest quality. Due to issues of hygiene, Lash Affair® cannot accept product returns after the original packaging has been opened.
Returns and exchanges of unopened, resellable products (excluding adhesive)* are accepted within fourteen (14) days of the date on the original purchase receipt. The buyer will be credited with his or her purchase price, minus the shipping cost and a $5 restocking fee. Even exchanges of unopened/unused products may be authorized within fourteen (14) days of the date on the original purchase receipt. In the event that a return or exchange is desired, please click here.
*If an adhesive is not performing properly within the 14-day return window and it is determined by our team to be a product issue, a refund or gift card will be rewarded with no return necessary.
Be aware that auto-ship is available for most of our products through recurring subscriptions. When selecting “subscribe and save”, please make sure you're committed to that designated subscription, as we Do Not accept returns for any subscription orders.