General Shipping Details
Lash Affair® reserves the right to ship orders via UPS or the United States Postal Service (USPS) at any time, at its discretion. You will receive an email confirmation when your order has been shipped, with tracking numbers.
Lash Affair is not responsible for lost or stolen packages. If the incorrect shipping address is provided, the client is responsible for paying all extra shipping costs.
Shipping and Handling Rates and Times for the United States
If you are in the US and you order $80 or more in products you will receive FREE USPS Ground* shipping.
All other shipping charges will automatically be determined by our USPS Shipping Calculator.
*Hawaii, Alaska and International shipping are subject to increased charges
48 HR GUARANTEED SHIPPING
All orders received between Monday and Thursday are processed and shipped within 48 hours. Orders placed after 1:00 PM EST on Fridays will be shipped within 48 hours of the following business day.
Choose your shipping option carefully to ensure the best service for your needs.
First Class Mail: 48hr lead time + 3-5 business days
Priority Mail: 48hr lead time + 2-3 business days
Priority Mail Express: 48hr lead time + 1-2 business days
Weekend and Holiday Shipping
All orders placed on weekends (Saturday or Sunday) and orders placed on Federal Holidays (also including, Thanksgiving, Christmas Eve and New Year’s Eve) will be processed on the next business day following the weekend or holiday(s).
Returns and Exchanges
It is our mission at Lash Affair to ship products and provide services of only the highest quality. Due to issues of hygiene, Lash Affair® cannot accept product returns after packaging has been opened. If an adhesive is not performing properly within the 14 day return window and it is determined by our team to be a product issue, a refund or gift card will be rewarded with no return necessary.
Returns and exchanges of unopened, resellable products (Excluding adhesive) are accepted within fourteen (14) days of the date on the original purchase receipt. Buyer will be credited with his or her purchase price, minus the shipping cost and a $5 restocking fee. Even exchanges of unopened/unused products may be authorized within fourteen (14) days of the date on the original purchase receipt. In the event that a return or exchange is desired, please contact Lash Affair within fourteen (14) days of product receipt at customerservice@LashAffair.com or 1.800.608.2420
Be aware that subscription ordering is available for most products. Please make sure you're committed to select "subscription" order when you do so as we do not accept returns on subscriptions.