Lash Affair Shipping + Returns Information
GENERAL
Lash Affair© reserves the right to ship orders via any shipping carrier at any time, at its discretion. All customers will receive an email confirmation once his or her order has been shipped including a tracking number(s) to monitor the orders shipping status.
Lash Affair© is NOT responsible for any lost or stolen packages. In the event of a lost or stolen package, or missing delivery (e.g. the tracking status states delivered, but the package is missing), you should first contact the shipping carrier associated with their tracking number to locate their goods, or file a lost package claim before contacting Lash Affair©.
If the incorrect shipping address is provided, the customer is responsible for paying all extra shipping costs in the case of a replacement.
To cancel an order, please contact Lash Affair© customerservice@lashaffair.com or 1.800.608.2420 prior to your order being shipped. Please note that customer care cannot process cancellation requests outside of business normal hours and once your order’s tracking number is issued, it can no longer be canceled.
SHIPPING RATES
Subscription orders shipped within the United States will receive free Economy Shipping. All domestic shipping charges will automatically be determined by the shipping carrier's Shipping Calculator*.
*Hawaii, Alaska, and other International shipping are subject to increased shipping charges and longer delivery windows of 30 to 60 days after the shipment date.
SHIPPING + DELIVERY TIMES
Orders received Monday - Friday will ship within 24 hours of receipt. Orders placed with Express shipping option will ship the same business day if received by 12PM MST. Orders placed on weekends or holidays* will ship within 24 hours of the next business day. Delivery times will vary depending on the carrier and shipping method selected at checkout. These are the expected delivery times for each shipping method which is applicable to orders placed within the continental United States*:
- Economy: 5 to 8 business day delivery window after shipment date
- Standard: 3 to 4 business day delivery window after shipment date
- Express: 1 to 2 business day delivery window after shipment date
*All delivery times are estimated/expected and are subject to change due to carrier circumstances which in most cases are out of our control. All of the above-listed delivery windows times are "typical" and don't account for natural disasters, i.e.; inclement weather, or changes in carrier shipping policies due to the ongoing COVID-19 restrictions and mandates. Most shipping carriers do not include Saturday or Sunday in their delivery windows. Also keep in mind, the USPS has announced that starting May 1st, 2022 their delivery times have slowed by 1 to 2 business days to allow for more efficiencies in 1/3 of the United States.
*Orders placed on weekends (Saturday or Sunday) and orders placed on Federal Holidays (also including Thanksgiving, Christmas Eve, and New Year’s Eve) will be processed on the next business day following the weekend or holiday(s).
*Hawaii, Alaska, and International shipping are subject to longer delivery windows of 30 to 60 days business days after the shipment date.
RETURNS + EXCHANGES
It is our mission at Lash Affair© to ship products and provide services of only the highest quality. Due to issues of hygiene, Lash Affair© cannot accept product returns after packaging has been opened. If an adhesive is not performing properly within the 14 day return window AND it is determined by our team to be a product issue, a refund or gift card will be rewarded with no return necessary.
Returns and exchanges of unopened, resellable products (excluding adhesive or subscription orders) are accepted within fourteen (14) days of the date on the original purchase receipt. Buyer will be credited with his or her purchase price, minus the shipping cost and a $5 restocking fee. Even exchanges of unopened/unused products may be authorized within fourteen (14) days of the date on the original purchase receipt. In the event that a return or exchange is desired, please contact Lash Affair© within fourteen (14) days of product receipt at customerservice@lashaffair.com or 1.800.608.2420.
SUBSCRIPTIONS
Be aware that subscription ordering is available for most products by selecting ‘subscribe and save’ on eligible product pages. Please make sure you're committed to the subscription schedule you have designated at the time of your first subscription order as Lash Affair© DOES NOT accept any returns for subscription orders under any circumstances.
If you need to edit or cancel your subscription, please login to your account at lashaffair.com and hit “manage subscription” to make your desired changes. Canceling your subscription will stop all future orders, so remember to contact Lash Affair© directly at customerservice@lashaffair.com or 1.800.608.2420 to cancel processed subscription orders prior to your order being shipped. If a subscription order is not canceled prior to shipment, it cannot be returned.