SHIPPING + RETURNS Policy

 

Shipping & Returns

1. General

At Lash Affair, we care deeply about getting your products to you safely. Once your order ships, you’ll receive an email with your tracking number—so you can follow its journey every step of the way.

If a package is lost, stolen, or marked as delivered but hasn’t arrived, we recommend reaching out to the shipping carrier first to locate your order or file a claim. If you need assistance after that, we're here to help.

If you realize you entered an incorrect shipping address, please let us know as soon as possible. Any additional shipping costs for replacements will be your responsibility.

To cancel an order, contact us at customerservice@lashaffair.com before it ships—we can’t cancel once a tracking number is issued. Please note that cancellations are subject to our business hours.

2. Shipping Rates

We use the shipping carrier’s live calculator to offer accurate rates during checkout. You'll see your shipping cost—and any included duties or taxes—before completing your purchase. (Note: Hawaii and Alaska are treated as international destinations due to distance.)

3. Shipping Times

We strive to process all orders quickly:

  • Orders placed Monday–Friday ship within 24 hours.

  • Express orders placed by 12 PM MST ship the same business day.

  • Orders placed on weekends or holidays ship on the next business day.

Delivery times vary by carrier and service:

  • Economy: ~5–8 business days

  • Standard: ~3–4 business days

  • Express: ~1–2 business days

These are estimates—please keep in mind occasional delays due to weather, natural events, or carrier policies. (USPS has experienced some minor delays in parts of the U.S. since May 1, 2022.)

Bonus: Subscription orders qualify for free Economy shipping within the U.S.

4. International Shipping

International shipping is available via carriers like DHL ECOMMERCE PARCEL DIRECT, UPS, and others. Delivery timelines depend on your location and chosen service. Please note that unexpected delays—like customs clearance—can happen.

5. Subscriptions

Enjoy the convenience and savings of subscriptions on eligible products! Before subscribing, be sure you’re happy with your chosen schedule, as we’re unable to accept returns for subscription items.

Need to update or cancel? Log into your account, head to “Manage Subscription,” and make your changes. If your order is already processing, be sure to contact us ASAP at customerservice@lashaffair.com, as once it ships, it can’t be returned.

6. Returns & Exchanges

Your satisfaction matters to us—if you’d like to return or exchange unused and unopened items, we’re happy to help. Here's what to know:

  • We accept returns/exchanges within 14 days of delivery.

  • Unfortunately, due to hygiene reasons, we cannot accept opened items.

  • If an adhesive doesn’t work properly within 14 days due to a quality issue, we may offer a refund or gift card—often without requiring the product’s return.

  • For unopened, resellable items (excluding adhesives and subscriptions), we'll refund your purchase price minus shipping and a $5 restocking fee.

To initiate a return or exchange:

  1. Find your “Order Delivered” email.

  2. Click the “View Order or Request Return” button.

  3. Sign in using the secure code (you’ll receive via email).

  4. Select the item(s), choose a reason, and submit your request.