SHIPPING + RETURNS Policy
GENERAL
Lash Affair© reserves the right to ship orders via any shipping carrier at any time, at its discretion. All customers will receive an email confirmation once his or her order has been shipped including a tracking number(s) to monitor the orders shipping status.
Lash Affair© is NOT responsible for any lost or stolen packages. In the event of a lost or stolen package, or missing delivery (e.g. the tracking status states delivered, but the package is missing), you should first contact the shipping carrier associated with their tracking number to locate their goods, or file a lost package claim before contacting Lash Affair©.
If the incorrect shipping address is provided, the customer is responsible for paying all extra shipping costs in the case of a replacement.
To cancel an order, please contact Lash Affair© customerservice@lashaffair.com or 1.800.608.2420 prior to your order being shipped. Please note that customer care cannot process cancellation requests outside of business normal hours and once your order’s tracking number is issued, it can no longer be canceled.
SHIPPING RATES
All domestic and international* shipping charges are automatically determined by the shipping carrier's Shipping Calculator during checkout — customers may select whichever shipping method available for their designated shipping address.
All international orders are subject to increased shipping charges and checkout prices for international orders are automatically converted to the national currency associated with shipping address. Duty tax may be included in the checkout price and can be found in the order summary during checkout.
*Domestic orders are shipped within the continental United States, while International orders are shipped outside of the continental United States. Hawaii and Alaska are included in international shipping.
SHIPPING TIMES
All orders received Monday - Friday will ship within 24 hours of receipt. Orders placed with the Express shipping option will ship the same business day if received by 12PM MST. Orders placed on weekends or holidays* will ship within 24 hours of the next business day.
*Orders placed on weekends (Saturday or Sunday) and orders placed on Federal Holidays (also including Thanksgiving, Christmas Eve, and New Year’s Eve) will be processed on the next business day following the weekend or holiday.
DOMESTIC DELIVERY TIMES
Domestic order delivery times will vary depending on the carrier and shipping method selected at checkout. These are the expected delivery times for each shipping method* which is applicable to orders placed within the continental United States:
- ECONOMY: 5 to 8 business day delivery window after shipment date*
- STANDARD: 3 to 4 business day delivery window after shipment date
- EXPRESS: 1 to 2 business day delivery window after shipment date
*All delivery times are estimated/expected and are subject to change due to carrier circumstances which in most cases are out of our control (including but not limited to natural disasters, inclement weather, delivery blockages, animal interference, changes in carrier shipping policies, etc.). Some shipping carriers or shipping offices do not include weekends or holidays in their delivery windows. As of May 1st, 2022, the USPS delivery times have slowed by 1 to 2 business days to allow for more efficiencies in 1/3 of the United States.
*Subscription orders shipped within the United States will receive free Economy Shipping.
International order delivery times will vary depending on the carrier and shipping method selected at checkout. These are the current shipping method options available to international orders* which all have varying delivery windows dependent on the exact shipping address provided:
- DHL ECOMM PARCEL DIRECT
- WORLDWIDE
- UPS STANDARD
SUBSCRIPTIONS
Be aware that subscription ordering is available for most products by selecting ‘subscribe and save’ on eligible product pages. Please make sure you're committed to the subscription schedule you have designated at the time of your first subscription order as Lash Affair© DOES NOT accept any returns for subscription orders under any circumstances.
If you need to edit or cancel your subscription, please login to your account at lashaffair.com and hit “manage subscription” to make your desired changes. Canceling your subscription will stop all future orders, so remember to contact Lash Affair© directly at customerservice@lashaffair.com or 1.800.608.2420 to cancel processed subscription orders prior to your order being shipped. If a subscription order is not canceled prior to shipment, it cannot be returned.
RETURNS + EXCHANGES
Our mission at Lash Affair© is to ship products and provide services of only the highest quality. We accept returns + exchange requests for unopened, unused products within a fourteen (14) day return window of the original order receipt.
Due to hygiene issues, Lash Affair© cannot accept product returns after the packaging has been opened. If an adhesive is not performing properly within the fourteen (14) day return window AND it is determined by our team to be a product issue, a refund or gift card will be rewarded with no return necessary.
Returns and exchanges of unopened, resellable products (excluding adhesive or subscription orders) are accepted within fourteen (14) days of the date on the original purchase receipt. Buyer will be credited with his or her purchase price, minus the shipping cost and a $5 restocking fee. Even exchanges of unopened/unused products may be authorized within fourteen (14) days of the date on the original purchase receipt.
If a return or exchange is desired, please contact Lash Affair© within fourteen (14) days of product receipt at customerservice@lashaffair.com or 1.800.608.2420. To request a return, follow the instructions below:
THE HOW TO:
- Navigate to your 'Order Delivered' confirmation email.
- Hit the 'View Order or Request Return' button.
- In the new online store window, hit 'Request Return' on the upper right corner.
- Login to your account using secure code.
- In the "Email" field, enter your email address, and then click "Continue".
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Select the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for us.
- Hit 'Submit request'.