WHAT THE FAQ? Help Center

Frequently Asked Questions

Find answers to the most common questions about Lash Affair products, shipping, education, and aftercare. Can't find what you're looking for? Contact our team.

Products & Adhesives

What is Clear Connection Adhesive and why is it Lash Affair’s bestseller?

Clear Connection is a professional-grade lash extension adhesive developed by Lash Affair founder Jenelle Paris. It dries completely clear, works in a wide range of humidity and temperature conditions, and provides strong retention for 6–8 weeks. It’s the go-to adhesive for lash artists who want a flexible, forgiving formula without sacrificing hold.

How do I choose the right lash adhesive for my skill level?

If you’re a newer artist, start with an adhesive that has a slower dry time (2–3 seconds) so you have more time to place each extension. Experienced artists often prefer faster-setting formulas (0.5–1 second) for speed. Lash Affair carries adhesives across the full range so you can level up as your technique improves. Humidity and temperature in your lash room also matter — check the product specs for ideal working conditions.

What types of lash extensions does Lash Affair carry?

Lash Affair offers classic individual lash extensions, premade volume fans, and easy-fan lashes in a variety of curls (B, C, CC, D, L, M), lengths (6mm–18mm), and diameters (0.03–0.20mm). Whether you specialize in natural classic sets or dramatic volume, we have the trays to match your style.

What lash extension supplies do I need to get started?

At minimum, you need lash extensions, adhesive, isolation tweezers, application tweezers, gel pads or tape for under-eye coverage, a lash tile or adhesive ring, and a micro-brush applicator. Lash Affair’s Artist Kits bundle everything a new lash tech needs so you don’t have to piece it together yourself.

Application & Technique

How long should professional lash extensions last between fills?

A full set of properly applied lash extensions should last 4–6 weeks with a fill recommended every 2–3 weeks. Retention depends on the adhesive used, your client’s natural lash cycle, aftercare habits, and environmental factors like humidity. Using a high-retention adhesive like Clear Connection and educating clients on proper aftercare will maximize the time between appointments.

What’s the difference between classic, volume, and mega volume lash extensions?

Classic lashes use a 1:1 ratio — one extension per natural lash — for a natural, mascara-like look. Volume uses handmade or premade fans of 2–6 lightweight extensions per natural lash for a fuller, fluffier result. Mega volume goes even further with fans of 6–16 ultra-fine extensions (0.03–0.05mm diameter). Each technique requires different products and skill levels.

What is the best humidity and temperature for lash extension adhesive?

Most professional lash adhesives perform best between 45–65% relative humidity and 68–74°F (20–23°C). Conditions outside this range can cause adhesive to cure too fast (high humidity) or too slow (low humidity), both of which affect retention. A hygrometer in your lash room is essential. Check each adhesive’s specific recommendations — every formula has its own sweet spot.

Shipping & Orders

Does Lash Affair offer free shipping?

Yes! Lash Affair offers free standard shipping on all U.S. orders over a qualifying threshold. International shipping is available to most countries. Check our shipping policy page for current rates, delivery timelines, and carrier information.

How long does it take to receive my order?

Orders placed before the daily cutoff typically ship within 1–2 business days. Standard U.S. delivery takes 3–7 business days depending on your location. Expedited options are available at checkout. International orders vary by destination and customs processing.

What is Lash Affair’s return policy?

Lash Affair accepts returns on unopened, unused products within 30 days of purchase. Adhesives and other sealed items cannot be returned once opened for safety and hygiene reasons. If you receive a damaged or incorrect item, contact our support team and we’ll make it right.

Education & Certification

Does Lash Affair offer lash extension training or education?

Yes. Lash Affair provides educational resources for lash artists at every level, from beginners learning classic application to experienced techs refining their volume technique. Check our website for available courses, workshops, and educational content developed by founder Jenelle Paris, who has been a certified lash artist since 2009.

Do I need a license to do lash extensions?

Licensing requirements vary by state and country. In most U.S. states, you need a cosmetology or esthetician license to perform lash extension services. Some states offer a specific lash technician license. Always check your local state board of cosmetology for current requirements before providing services.

Aftercare & Maintenance

How should my clients care for their lash extensions?

Clients should avoid getting their lashes wet for the first 24 hours after application, then cleanse daily with a lash-safe foaming cleanser. They should avoid oil-based products near the eyes, skip waterproof mascara, and avoid rubbing or pulling at their extensions. Using a clean spoolie to brush through extensions daily helps keep them neat and prevents tangling.

What causes poor lash extension retention?

The most common causes of poor retention are incorrect adhesive storage (always store upright in a cool, dry place), working outside the adhesive’s ideal humidity and temperature range, using too much or too little adhesive, poor isolation technique, and client aftercare habits. Oil-based skincare products, excessive moisture, and mechanical rubbing all shorten extension life.

About Lash Affair

Who founded Lash Affair and when?

Lash Affair was founded by Jenelle Paris in 2014. Jenelle has been a certified lash artist since 2009 and created Lash Affair to provide professional-grade lash extension supplies and education to artists worldwide. With over 17 years of hands-on experience, she develops products based on what actually works in the lash room.

Is Lash Affair a professional-only brand?

Lash Affair products are designed for trained lash professionals, but our online store is open to everyone. We strongly recommend proper training before performing lash extension services. Our adhesives, tools, and lash trays are professional-grade — the same products used in high-end salons and studios.